Legal information
Cancellation and Refunds
Cancellation of services or training and any return of payments are considered under the contract actually entered into and any mandatory applicable law.
The terms of the particular contract are considered together with any mandatory rights that may apply to the relationship. The contract does not override those rights. Whether a refund is due, and in what amount, depends on the circumstances of the particular case; no universal deadline or guaranteed full refund is stated here.
To raise a cancellation or refund request, use the contact channel agreed in the contract. How the request is handled depends on the particular contract and any applicable mandatory rules; the website does not provide a separate online refund form.